Refund policy

Return & Refund Policy

Thank you for shopping at SA Cricket! We take immense pride in crafting high-quality cricket gear. If you are not completely satisfied with your purchase, we are here to help you resolve the issue quickly.

1. Custom-Made Orders (Important)

  • Custom Bats: Many of our premium bats are tailored precisely to your requested weight, profile, toe thickness, and sticker choices.

  • Policy: Because these bats are built entirely to your custom specifications, we cannot accept returns or exchanges if you simply change your mind. All custom order sales are final.

  • We highly recommend double-checking your weight and size choices before placing your order.

2. Standard (Non-Custom) Items

For standard, non-customized products, we offer a 30-day return policy:

  • You have 30 days from the date you receive your item to request a return.

  • To be eligible, the item must be completely unused, in the same condition you received it, and in its original packaging with all tags attached.

3. Damaged, Defective, or Wrong Items

We stand behind the quality of our craftsmanship. In the rare event that your gear arrives damaged during international transit or has a clear manufacturing defect:

  1. Please inspect your order immediately upon arrival.

  2. Contact us within 7 days of delivery at sacricketgear@gmail.com.

  3. Include your order number and clear photographic proof of the damage/defect.

  4. Once verified, we will arrange a replacement or issue a full refund at no extra cost to you.

4. Shipping Costs for Returns

  • If you are returning a standard item due to a change of mind, you will be responsible for paying your own international return shipping costs. Original shipping fees are non-refundable.

  • If the return is due to our error (defective or incorrect item), SA Cricket will cover all return shipping expenses.

5. How to Start a Return

  1. Email our support team at sacricketgear@gmail.com.

  2. State your order number and the reason for the return.

  3. If approved, we will send you the correct international return shipping address and instructions. Please do not ship items back without contacting us first.

6. Refunds

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be automatically processed back to your original payment method within 5–7 business days.

📞 Contact Us Regarding Returns

If you have any questions about your order, returns, or our policies, reach out directly to our team:

  • WhatsApp / Phone: +92 318 4028197

  • Email: sacricketgear@gmail.com

  • Website: sacricketgear.com